FAQS

Shipping Questions

How long does shipping take?

Please allow up to 10 business days for order processing after your purchase is placed. Processing times may vary depending on product availability, order volume, new releases, holidays, or limited drops.

Once your order has shipped, delivery time will depend on the shipping carrier, your location, and whether the package is domestic or international.

Exclusive artist drops, limited releases, or made-to-order items may take up to 2–3 weeks to ship depending on production and labor.

How much does shipping cost?

Shipping rates will be shown at checkout before your order is completed. If free shipping is available, it will be applied at checkout.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible. We begin processing orders shortly after they are placed, but we may be able to update the shipping address if the order has not already shipped.

Once an order has shipped, we are unable to change the delivery address.

Where is my package?

Once your order ships, you will receive a shipping confirmation email with tracking information. Please use the tracking number provided to check the latest updates from the carrier.

For the most accurate delivery updates, please contact the shipping carrier directly. We only have access to the same tracking information shown through the tracking link.

My package was lost, stolen, or damaged. What should I do?

Once a package has been shipped, we are not responsible for lost, stolen, delayed, or damaged packages. Please contact the shipping carrier directly to file a claim.

If there is an issue with your order itself, please contact us within 7 days of delivery so we can review the situation.

Do you ship internationally?

If international shipping is available at checkout, delivery times may vary depending on the destination, customs processing, and carrier delays.

International customers are responsible for any customs fees, duties, taxes, tariffs, or additional charges required by their country. These fees are not included in our shipping rates and are not covered by us.

Order Questions

Can I cancel or change my order after it is placed?

Orders begin processing shortly after they are submitted. Because of this, we cannot guarantee cancellations, changes, or edits once an order has been placed.

Please review your order carefully before completing your purchase.

What happens if an item I ordered is out of stock or on backorder?

If an item becomes unavailable after your order is placed, we will contact you by email with an update. If the item cannot be fulfilled, you will be refunded for the unavailable item.

If your order includes a backordered item, we will notify you with the estimated ship date.

How can I check the status of my order?

After placing your order, you will receive an order confirmation email. Once your order ships, you will receive a separate email with tracking information.

If you do not see your confirmation email, please check your spam or junk folder.

Returns & Exchanges

Do you accept returns or exchanges?

All sales are final. We do not currently accept returns, exchanges, cancellations, or order changes once an order has been placed.

Please make sure all sizes, colors, items, and shipping details are correct before completing your purchase.

What if I received the wrong item or wrong size?

If you received the wrong item or size due to an error on our end, please contact us within 7 days of delivery with your order number and photos of the item received.

We will review the issue and help resolve it if the mistake was made by us.